Riga Microwave!

 

 

Riga Microwave!

It was the same shit different day. Riga was stressed again. Tech support was hard. The reps were not physically there with the problem equipment. They had to ask questions and go off the caller's answers. Some callers were tech blind. They had issues describing the issue details! Today Riga wasn’t in the mood. It was call after call of TVs not turning on or dog chewed remotes or a VCR with a jammed tape. Riga had to be nice and polite to the callers. She didn’t want any DSATs. It hit her metrics and bonus pay out. One caller really annoyed Riga. Emily called in about her microwave oven. It sparked violently when she put a metal bowl in with a spoon. Why was this? Chinese made piece of junk! I want to reheat my porridge, it makes a buzzing noise smells of burning and sparks badly. Why is this? Come and fix it for me. Riga muted the call sighed and swore under her breath. Go over there and fix it? She was eight thousand miles away in Thailand! She composed herself and advised the caller to put the porridge in a plastic microwave safe bowl with no metal objects. Then there would be no issue. The caller argued and said her metal bowl was fine for the oven. Riga advised this is a microwave oven. Ma'am, both are different types of ovens. Metal bowls are no good for a microwave. It says this in the user's manual. Please be mindful of this. When you use a plastic microwave safe bowl there will be no issues. The caller went mad and called Riga stupid told her to fuck off and hung up the call. Riga sent TL Frisha a Teams message. TL replied and consoled Riga. It was all part of the job. Onto the next call. Poor little Riga.

***