Naughty Things
A change is as good as a rest. Try to be positive and move on in the right ways. Leave old bad habits behind. Don’t snort coke in the call centre toilets. Don’t drink four beers during your dinner break. Don’t screw the supervisor and coach together while doing overtime. Don’t illegally borrow your pal’s car for a joyride. All this and more is bad practise. Try to be adult and keep on the straight and narrow. But all the naughty things on the list sound fun. Shall we try them just once before being good?
Negative Aspects
Like sack cloth the mood feeling all together it grows is a living thing or creature. This is how it is and becomes in a call centre account when it goes wrong. If the account fails and is removed from the centre due to not meeting the numbers. An agent unable to meet sales quotas gets booted out. A supervisor giving out papers for several agents' tardiness. The HR dept issuing Final Written Warnings for habitual attendance violations. All this negativity lives and breathes a negative fire breathing monster. Positivity pushed aside. What happened to good times and CSATs and sales? All gobbled up by the bad side of call centre work. It affects agents and managers. All are liable to be bitten by it. Negativity waiting in the wings.
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