Capital. For The Account

 

Capital. For The Account

It was the sale that was that never was for the agent. He introduced the customer to the service. He vetted the customer for security. He turned the lead into an opportunity. He emailed the customer some info. He called the customer. He did a Needs Assessment. He knew what the customer required. He got his sup to take over the call. He sent the details for promotion approval. He put the customer on hold. The Verification Team was waiting. As was the rep for approval. The customer dropped the call. The rep called him back. Stay on the line this is important. The approval came in later. The customer got the sale. He did it on the website with chat support. Not over the phone. The rep had no sale and was gazumped. Yet he was happy. Why was that? The sale was for the account. Even if his name wasn't on it. What a proactive customer. The agent did his job well. The customer got the service. It was for the account. Even if not his own sales total.